Return Policy or Garments
Garments available on Dezynish.com are directly sourced from the designers. There are quality checks on the design house side and then on our side. All the products are from the designers prêt collection and are readily available for dispatch. The sizes available are mentioned on the website against each garment. We take photographs of the garment before dispatch.
We take maximum care in quality control. If a customer is still not satisfied with the product, he/she may return the product for replacement/refund within 7 days after receiving it. The product must be unused and should be in the original condition in which it was purchased. Items that have been used will not be accepted as returns or exchanges. Items which have any stains, emit body odours or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges.
All items are shipped from Pakistan, therefore items must be returned to our office in Pakistan. Shipping costs incurred by Dezynish.com is not refundable. Customer will be responsible for the return shipping cost of the garment.
In case of custom dresses, we check all ordered dresses for the given sizes before shipping. In most cases, we are unable to simply refund the Custom Made dresses. These dresses are made for individual customers considering their specific requirements and hence are not useful for any other customer. Such dresses may be altered (if possible) to suit your needs and then shipped back to you at our expense.
All dresses are made on order. If an order is under process and is canceled by a customer after 5 days of placing the order, we would deduct 10% late order cancellation charges.
Returns Policy for other Items
Dezynish.com always appreciates its customers and ensures a high level of customer service. You can always return items if they are defective or sent incorrect. Please know that you must provide us a written record of the reason for return or exchange within 48 hours of receiving the item. Custom, Oversize, or hazardous items cannot be returned. Items that have been used will not be accepted as returns or exchanges. Items which have any stains, have any kind of marks, damages or water stains will not be accepted for returns or exchanges. There is no refund for shipping and handling charges.